the fourth fundamental of Mastery, “Delivery Mastery,” and three areas with Delivery Mastery – Supply, Quality and Easy to Buy. Brad discusses strategies to make sure the customer gets a consistent performance of the delivery of the product or service.

Service Mastery and the importance of creating good customer service for customers and clients. Service Mastery is about getting from chaos to control, getting predictable and consistent delivery of services to every customer.

There are 9 Steps to Systemizing your business. Use this graphic as a roadmap.

This Excel Spreadsheet is used to create a “Functional Chart” for your business. The Functional Chart allows you to create the organization of your business along functional lines.

This guide will take you through the steps for systemizing your business.

An example of how to build your Organizational Chart

This tool helps you to identify the Systems that will give you the biggest impact.

Here is a list of systems that are required by every business. Use this list to get started systemizing your business.